Terms and conditions ORDER

How to order Ordering online at feni.gr is as easy as buying from a regular store. Select one of the categories and browse the product collection. You can use the filters above each category to limit the results to your preference. If you would like more information on a product you like, click on it, "more" to enter and read the detailed description and see additional photos. If you want to get the product, click on "Add to Cart" where a window appears showing the successful addition of the product to your cart. There you can complete your order or continue your shopping.

Do I need to create an account to place an order?

You do not have to create a personal account to order from our online store, you can make your purchases without creating an account. However, creating your own account gives you the ability to save personal details and shipping addresses so you don't have to write them down in every order, and use your history by going to the little icon by clicking, "My orders ”To see the history of your orders.

How do I create a personal account?

You can create your personal account by clicking the person icon from the top right menu on the page. Then click on "Create an Account" and follow the steps.

How do I log out of my personal account?

To sign out of your personal account, click the small icon on the top right of the page menu and click on "Sign out"

Can I cancel an order?

This depends on the status of your order. If your order has not yet been mailed, you can cancel it in whole or in part by phone or via mail. If your order has been mailed, you will need to return it to us. In any case, please contact us first, to guide you accordingly.

How do I use the Cart?

My Cart works the same way you would use your cart in a physical store. It contains all the products you have selected for purchase and is the last step before your purchase. Lets you track, add, or remove items.

How can I see the contents of my Cart?

To view the products in your Cart, click on the "Cart" at the top right of the page.

How do I add or remove products from my Cart?

To add a product to your cart, click on the "Add to Cart" button inside the product. To remove a product, click on the cart at the top right and click the "X" icon. To change the quantity of products, click on the cart at the top right on the page and select the number of pieces you want to order by selector under the product.

Where can I see the status of my order?

If you are a registered client, to view the status of your order, go to the person icon by clicking "my orders" and then "Details" and you can track the progress of your order until delivery.

DELIVERY TIME

The products are shipped within 1-10 business days after confirmation of payment. In the case of a special order or order related to a magnet, ie rings or bracelets, then the delivery time may be longer than 10 working days.

WAYS AND SHIPPING COSTS

Shipping within Greece is with FIS COURIER (ACS partner)

For purchases over 80,00 € shipping within Greece is free.

Within Attica

1. By simply sending 1.90

2. Cash on delivery 2,60

Rest of Greece

1. By simply sending 2.50

2. Cash on delivery 4,50

If you wish to receive Saturday, the extra charge is 3.70

For time commitment, the extra charge is 2.50

RECEIVE FROM COURIER'S SHOP WITH EXTREME CHARGES OF THE PROVINCE (See shipments to the rest of Greece, above)

PAYMENT METHODS

Payment via PayPal

Payment by credit or debit card

In this case, if you choose this form of payment, you will be immediately transferred to the secure platform of Piraeus Bank and will follow the steps.

After you complete your payment you will have to wait for us to return to our eshop automatically for your order to be completed correctly!

REFUND POLICY

You have the right to return the received product within 7 calendar days and request that it be replaced with other jewelry.

Returns within Greece are made through Fis Courier, with costs charged to the customer.

The right to change product is valid once per order.

In cases of exceeding the 7 calendar day limit the refund will not be accepted.

If you wish to change the product, you send the product via FIS Courier at your own expense, stating that you wish to change the product. Within 7 calendar days of the return date you will need to place a new "EQUAL" order from our store and report that this is a change from your previous order. As soon as we receive the package and the necessary check is made we will proceed with the shipment of the new order, offsetting any financial difference.

Alternatively you can contact us by email, or by phone and we can exchange packages, with any money difference that may exist. The costs are charged to the customer.

Under no circumstances is refundable.

The requirements for a refund are

  • The product should be returned in perfect condition, without damage, (subject to return of defective product), complete and in its packaging with all its labels (eg stickers, brand marking etc.) and should be included in the package and proof of purchase. For hygienic reasons, no earrings are returned.
  • Until the product reaches us, it is your responsibility to ensure that it is safely transported so that it is not damaged and therefore unable to be returned.
  • The address to which you will send the product: Plateia Iroon Politexneiou, 1st store, 145 61, Kifissia.

GENERAL TERMS

The primary concern of our company is to set out the terms and conditions that govern the rights and obligations of all users who visit its web pages and aim to inform you of your rights and obligations and to better serve you in seeking and acquiring products you wish to buy from her store.

PRIVACY

A prerequisite for starting a transaction between us is the disclosure of some of your personal information. When you place an order, we will ask for your full name, the address where the products will be shipped, your landline or mobile phone number, your email address, etc. We will not ask for your credit or debit card details , in the case of card payment.

Feni.gr strictly adheres to the principles of the protection of personal data provided by the relevant laws and international conventions, it will not make any unauthorized use without your prior use. Feni.gr in no way discloses, publishes, sells, exchanges any personal information and information you trust. Exceptionally, your personal information may be made public by the company, always following the statutory procedure, when required by a public authority, court, etc.

You may also change the personal information you have provided to us and may restrict or cancel the use of any of your personal information from your personal account.

PRICES OF SOLD PRODUCTS 

The prices listed in the relevant lists include VAT (24%), while feni.gr reserves the right to adjust prices.

OTHER ISSUES

1. AVAILABILITY

All the products contained in the lists of feni.gr is available. In the event of a special order or if a product is not immediately available, we will contact you by e-mail or telephone within a reasonable time to inform you of the possible delivery time. In this case, you can request cancellation of the order if you find that this period is unsatisfactory.

2. IN CASE OF OTHER ISSUES

If due to force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the prescribed time, there may be a delay.

3. RESPONSIBILITY

Feni.gr selects the best quality materials for the manufacture of its products. If defective product is found, the gr assume responsibility for the replacement at his own shipping costs.

The feni.gr is not responsible for organized attack by hackers to steal users' personal information, but even in this case the debit or credit card users are protected, if payment is made through the secure system of Piraeus bank.

4. ADVERTISING MESSAGES

Feni.gr enables users to choose informing on new products available on the market and other offers, paying etc. by sending promotional - informational messages to the email or postal address. Feni.gr will not overuse the above service. It is always given users the option to stop receiving promotional messages.

5. COOKIES

Like most sites on the web, we use cookies to access certain information each time you browse our online store. Without the use of cookies it would be impossible to provide important services such as: order status, personal settings, storage of items in the basket.

Cookies are alphanumeric files that we transfer to the hard disk of your computers over the internet so that we can provide you with the services mentioned above. In your browser settings you can choose to either prevent your browser from accepting new cookies or asking you whenever a new cookie is about to be installed on your hard drive. However, you should be aware that if you choose to prevent cookies from being stored on your hard drive you will not be able to use some of our store services.

6. MODIFICATION OF TERMS

Feni.gr reserves the right to modify or update the terms and conditions of trade.

7. APPLICABLE LAW

All transactions made through feni.gr are governed by International and European law governing matters related to e-commerce as well as the Consumer Protection Act (Law 2251/1994) which regulates matters relating to sales by distance. All photographic material and the logo of feni.gr are protected by the Copyright (Law 2112/1993) and any unauthorized reproduction is prohibited.